This policy was updated on 1 January 2026 and takes effect immediately.
Official Document

Privacy Policy jj9pm

jj9pm is committed to protecting the personal information of every player. This document explains how we collect, use, store and disclose your data in line with international data protection practices.

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Our Privacy Commitment

Six Core Principles of Data Protection

Every decision regarding how your data is handled is based on the following principles.

Purpose-Based Collection

jj9pm only collects information that is genuinely needed to deliver services, process transactions and comply with international licensing requirements. No data is collected in excess or without a clear purpose.

Encryption Security

All data transmitted between your device and jj9pm's servers is protected with 256-bit SSL encryption technology. Sensitive information such as account details and financial transactions is stored in a secured environment.

User-Controlled Access

You have the right to access, correct and request deletion of your personal information at any time. jj9pm provides straightforward channels for players to manage their own data through our customer service.

No Data Sales

jj9pm does not sell, rent or trade players' personal information to third parties for marketing or commercial purposes. Your data is not a business asset — it is a trust we keep.

Internal Access Limits

Access to players' personal information within jj9pm's internal systems is restricted to staff who need that access to carry out their duties. All access is logged and continuously monitored.

Regular Updates

This Privacy Policy is reviewed periodically to ensure it reflects current practices and changes in licensing requirements. We will notify players of any significant changes via email or a website notice.

Contents

By registering an account or using any jj9pm service, you agree to the terms stated in this Privacy Policy. Please read this document carefully before proceeding with registration. This platform is for individuals aged 21 and above only.

1. Personal Information We Collect

In operating our online sports betting and casino services, jj9pm collects several categories of information from players. This collection occurs directly when you interact with our platform, or automatically through the technology systems we use.

Information you provide directly:

  • Full name as it appears on your identity card (MyKad) or passport
  • Date of birth for age verification — registration is limited to individuals aged 21 and above
  • An active email address and mobile phone number
  • Account password in encrypted form
  • E-wallet or online banking account information used for deposits and withdrawals
  • A copy of your identity document when requested for account verification purposes

Information collected automatically:

  • IP address, web browser type and your device's operating system
  • Betting activity records, financial transactions and game history
  • Session information including login time, logout time and duration of use
  • General geolocation data based on your IP address

2. How We Use Your Information

Information collected is used solely for purposes related to operating the jj9pm platform and fulfilling our legal obligations. The following are the main purposes for data use:

  • Verifying your identity and processing new account registrations
  • Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH), and carrying out withdrawals within 10–45 minutes
  • Sending notifications related to account activity, bonuses and service updates
  • Providing 24/7 customer support via live chat and email in Malay and English
  • Detecting and preventing fraud, money laundering and other suspicious activities
  • Complying with reporting requirements under our international licence
  • Improving the user experience based on platform usage patterns

jj9pm does not use your personal information to make automated decisions that have a material effect on you without appropriate human oversight.

3. Sharing Information With Third Parties

jj9pm respects players' privacy and does not share your personal information with outside parties except in the following situations:

  • Payment service providers: Transaction information that needs to be shared with payment processors to allow deposits and withdrawals to be carried out securely.
  • Game software providers: Minimum game session data required by software providers to run games correctly.
  • Regulatory authorities: When required by law or by the international licensing body that regulates our operations.
  • Law enforcement: When there is a court order or a valid request from a competent authority.

All third parties we work with are required to comply with data security standards equivalent to our own. Data sharing is limited to only what is necessary.

4. Data Security and Protection

jj9pm continually invests in security infrastructure to ensure players' data is protected against unauthorised access, disclosure, alteration or destruction. The security measures we implement include:

  • 256-bit SSL encryption for all data communications between servers and users' devices
  • Password storage in a hashed format that cannot be decrypted by anyone, including our own staff
  • Continuous system monitoring to detect unauthorised access attempts
  • Regular security testing by our internal technical team and independent audit parties
  • Established incident response procedures in the event of any data breach

While we take these measures, no online system can guarantee absolute security. We encourage players to also take responsibility by using strong passwords and not sharing account details with anyone.

5. Cookies and Tracking Technologies

jj9pm uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small data files stored in your web browser.

Types of cookies we use:

  • Session cookies: Required to maintain your login status while using the platform. These cookies are automatically deleted when you close your browser.
  • Preference cookies: Store your chosen language and display settings so your experience is more consistent from one visit to the next.
  • Analytics cookies: Collect non-personally identifiable usage data to help us understand how players interact with the platform and improve it.

You can configure your web browser to reject cookies or to be notified when cookies are sent. However, rejecting cookies may affect certain functions of the jj9pm platform.

6. Your Rights as a User

As a jj9pm account holder, you have the following rights regarding your personal information:

  • Right of access: You may request a copy of the personal information we hold about you at any time.
  • Right of rectification: If the information we hold is inaccurate or outdated, you have the right to request a correction.
  • Right of erasure: In certain circumstances, you may request the deletion of your personal information, subject to our record-keeping obligations under our international licence.
  • Right to object: You may object to the processing of your information for direct marketing purposes.
  • Right to restriction: You may request that we limit the processing of your information in certain specified situations.

To exercise any of these rights, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable period.

7. Data Retention Period

jj9pm retains your personal information for as long as your account is active or as long as necessary for the purposes stated in this policy. After account closure, we may retain certain information for a set period for the following purposes:

  • To comply with record retention requirements under our international licence
  • To resolve any outstanding disputes or claims
  • To support investigations related to fraud or illegal activity that may involve the account

When your information is no longer needed, we will delete it or convert it into anonymous form in a secure and irreversible manner.

8. Changes to This Privacy Policy

jj9pm reserves the right to update or modify this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or technology developments. We will provide reasonable notice of any significant changes through:

  • A notice displayed on the jj9pm homepage
  • An email to registered players at the email address associated with their account

The effective date of the latest version of this Privacy Policy is stated at the top of this page. Your continued use of the jj9pm platform after changes take effect constitutes your acceptance of the latest version of this policy.

9. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our data protection team:

  • Email: [email protected]
  • Live chat: Available 24/7 in Malay and English via the chat icon on our platform

We aim to respond to all privacy-related enquiries through the channels stated above. For more complex issues, resolution may take longer, but we will keep you informed of the status of your request throughout.

Frequently Asked Questions

Questions About Data Privacy

Answers to commonly asked questions about personal information protection at jj9pm.

During registration, you need to provide your full name, date of birth, an active email address and mobile phone number. You also need to create a password for your account. At this stage, jj9pm may request a copy of your identity document such as MyKad for account verification purposes to comply with international licensing requirements. Registration is limited to individuals aged 21 and above.

No. jj9pm does not sell, rent or transfer players' personal information to third parties for marketing or commercial purposes. Your information is only shared with service providers directly involved in operating our platform, such as payment processors and game software providers, and only to the extent required for those functions.

You can submit a data deletion request by contacting our support team via 24/7 live chat or by email at [email protected]. The request will be assessed and processed within a reasonable timeframe. Please note that certain records may need to be retained to fulfil legal obligations under our international licence, even after the account is closed.

Yes. All financial transaction information, including deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency, is stored in a server environment protected with 256-bit SSL encryption. E-wallet or banking account details are not stored directly by jj9pm — transactions are processed through secure payment channels that comply with industry security standards.

Yes. You have the right to access your betting activity records and transaction history within your account. If you need a detailed report or a copy of data that is not directly available in your account, please contact our support team who operate 24/7 in Malay and English. They will assist you in obtaining the information you need.

After account closure, jj9pm retains certain information for a set period to comply with record-keeping requirements under our international licence. This includes transaction records and identity verification information. Once the mandatory retention period ends and there are no outstanding issues, your data will be securely deleted or anonymised.

Ready to Get Started with jj9pm?

Your data is protected, our platform is secure, and our support team is available 24/7. Register an account today and enjoy a 150% welcome bonus of up to RM1,500 on your first deposit.

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This platform is for individuals aged 21 and above. Bet responsibly.